Home > Magento Payment Module > How do I refund via my Magento backend? I only see the "Refund Offline" button.

How do I refund via my Magento backend? I only see the "Refund Offline" button.

To refund directly from your Magento backend, go to the order details page and click on the invoice you want to refund.
On this page you will see the “Credit Memo” link – click this link and you will see the “Refund Online” or “Refund” button next to the “Refund Offline” button.

If, you go directly to the credit memo page, instead of via the invoice, you will only see the “Refund Offline” button.