Home > FirstData Payment Gateway > When I try to refund I get a message like this: SGS-011202: Not authorized to run a Credit Transaction. If the invoice was created offline, try creating an offline creditmemo.

When I try to refund I get a message like this: SGS-011202: Not authorized to run a Credit Transaction. If the invoice was created offline, try creating an offline creditmemo.

Credit (or Refund) option must be enabled in your FirstData account.
This message will appear if, your FirstData account doesn’t have credit option enabled.
In such cases, you will need to login into your FirstData account and enable the credit option.