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What is the assured ticket response?

Even though the uptime of your shop is our responsibility, we fully understand that there can be situations where you will need to communicate to us on issues related to your shop. We guarantee that all support tickets are responded to within 8 hours 24/7 by our team of certified professionals. We do not rely on call centers managed by unskilled staff.

You will get a response from Magento Developer Plus and/or Zend PHP5 Certified professionals as part of our hosting plans!